Privacy Policy

This privacy notice for Kuwait British Factory Co. (“KBF,” “we,” “us,” or “our”) explains how we collect, use, store, and protect information when you visit our website (ekbf.com), submit an inquiry, request a quote, or use any of our services (card issuance, access & security systems, vehicle tracking, kiosk solutions).

If you do not agree with this policy, please do not use our website or services. Questions? Contact us at support@ekbf.com or +965 2476 4747.

1. Information We Collect

Information you provide to us, such as when you submit a contact form, request a quote, or apply for a job:

• Name
• Company name and job title
• Email address
• Phone number / WhatsApp number
• Any details you include in your message or inquiry

Information collected automatically when you browse our site:

• IP address, browser type, device information
• Pages visited, time spent, referring website
• General location (city/country level, derived from IP)

If you use our Vehicle Tracking System (VTS) portal or similar client services, we may additionally process:

• Login credentials for portal access
• Vehicle and fleet location data tied to your account (this is your own operational data, processed on your behalf as part of the service)

We do not knowingly collect sensitive personal data (health, religious, or financial account information) through this website.

2. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and provide quotes
• Deliver, operate, and support the services you request
• Communicate updates about your project, order, or account
• Improve our website and services
• Comply with legal and regulatory obligations in Kuwait
• Prevent fraud and maintain the security of our systems

3. Sharing Your Information

We do not sell your personal data. We may share information with:

• Service providers who help us operate the website, portal, or communications (e.g., hosting, WhatsApp Business, email providers)
• Government or regulatory authorities, where required by Kuwaiti law
• Business partners, only as needed to fulfill a specific request you’ve made (e.g., manufacturer partners for warranty/support)

We do not transfer your data outside Kuwait except where a service provider requires it, and only with appropriate safeguards.

4. Cookies

Our website may use cookies necessary for basic functionality. If we use any analytics or tracking cookies, we will only do so with your consent, and you can manage cookie preferences through your browser settings at any time.

5. Data Retention

We retain personal data only as long as necessary to fulfill the purposes described in this policy, or as required by Kuwaiti law (e.g., commercial/tax record-keeping requirements), after which it is securely deleted or anonymized.

6. Data Security

We apply reasonable technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. No system is 100% secure, so we cannot guarantee absolute security, but we work to keep your information safe.

7. Children’s Data

Our services are directed at businesses and institutions, not individual consumers, and are not intended for use by children. We do not knowingly collect data from individuals under 18.

8. Your Rights

Under Kuwait’s applicable data protection framework (Data Privacy Protection Regulation & E-Transactions Law), you have the right to:

• Know what personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data, subject to legal retention requirements
• Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at support@ekbf.com.

9. Changes to This Policy

We may update this privacy policy from time to time. The “Last updated” date at the top will reflect the most recent revision. Continued use of our website after changes means you accept the updated policy.

10. Contact Us

Kuwait British Factory Co. (KBF)

Email: support@ekbf.com
Phone: +965 2476 4747
WhatsApp: +965 9696 1072
Address: Rai, Block 1, Street 19, Building 1529